With social media and review sites like Yelp, customer service is more important now than ever. One bad review may not cause drastic damage to your business and its reputation, but several bad reviews can run your name into the ground.
Taking the time to evaluate your customer service grade can help take your business to the next level. Do you have what it takes for 5 star service?
Where did you fall? Hopefully, you scored somewhere between 3-4 and 5 stars. A 5 star rating may seem impossible, and everyone is only human, but there is always room for improvement. If you fall below 3-4 stars, you should reevaluate your customer service. No one wants to work with a person who only cares about themselves. This means it is time to create a plan and improve your business. Sometimes little changes can make big differences! Also, don’t forget to have your customers leave you a review on your Wedding and Party profile!